Product FAQs

Product FAQs

A Child’s First Library of Learning

English-Time™

Early Learning Program

Learning Math with Albert

A Child’s First Library of Values

A Child’s First Library of Learning

Caring for Walter

Walter is not a toy and should only be used with adult supervision.

Walter is a sensitive electronic device with an optical scanner which should not be dropped, used or stored in direct sunlight or sandy or dusty conditions, or exposed to extreme temperatures, or immersed in any fluids. If Walter is damaged as a result of any of these circumstances, the warranty will not be valid.
Do not use Walter in excessively humid conditions or subject it to rapid changes in temperature as the accumulation of condensation in the electrical circuitry may cause it to fail.
When changing batteries, use caution discarding the old batteries. Do not burn them as they may explode. Remove the batteries if you do not plan to use Walter for an extended period of time.

Troubleshooting

Walter does not turn on:

  • Check that the SD card is inserted.
  • If you are using the power supply provided, check that it is properly connected and plugged into the power outlet.
  • If you are using batteries, check that the batteries are new/have sufficient charge and are placed in the correct polarity.
  • Check that the battery compartment is properly closed.
Walter turns on but there is no sound when an icon is scanned:
  • Check that the volume is turned up.
  • Check that Walter has been activated for that book by scanning the icon on the title page. This has to be repeated every time a new book is selected.
  • Ensure that the book is placed flat on the table or floor, and that the pen scans across the icon slowly, and is not pressed onto the page.
If there is still no sound, re-synchronize the pen with the base unit:
  • On the base unit, press  and hold for 10 seconds.
  • When the blue light on the base unit is flashing, scan this icon  with the pen. The lights on the base unit and pen will both flash blue to show that synchronization is in process. Once complete, the lights will stop flashing and will remain blue.
  • If the lights flash purple, synchronization has failed, and the process needs to be repeated.
  • To test if synchronization was successful, press the volume button on the pen and the base unit should beep.
Walter is still not working:
  • If you have followed the above steps and your Walter is still not working, use a paperclip to press the reset button on the base of Walter.
  • If you have followed all of these steps and your Walter still does not operate satisfactorily, please contact your distributor.
The above information is also listed in the Walter User Manual.

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English-Time™

CD-ROMs Recording Function

If you happen to encounter any problems with the Recording function while you are playing the CD-ROMs, it may have to do with the latest Java update (Java 7, Update 5) installation. Please kindly follow the below instructions and try again:

1)     Go to Windows → Control Panel → Choose “Java”.

2)     Go to “Update” → Choose “Update Now”.

3)     Update “Java 7, Update 5”.

4)     After updating to Java 7, please update 5.

CD-ROMs – Early Learning Program, English-Time™, and Learning Math with Albert

Please note that all the game scoring data and login/register information are saved in the local host directory. When a user deletes the “cookies history” through the Internet browser (see picture), all the game data will be automatically removed. This might incur repeated registration problem and the loss of game scoring data.

Login for Online Test

Please pay particular attention to similar numbers and letters such as 0 / o, and 1 / I (II) / l (L).

English-Time™ CD ROM Installation patch:

Our English-Time™ CD-ROMs were made with Quicktime 4.1, so if the installation program detects that you have a newer version, Quicktime will not be installed. This means that the videos in the CD-ROM cannot be played. If you have this problem, simply follow these instructions:

1. Click on the link below and download and uncompress the patch.

etpatch12

2. Install the patch, which is an exe. file.

3. Insert the English-Time™ CD-ROM 1.

4. Patch is installed and the videos should be able to play.

If you have any further problems with installing the CD-ROMs, please contact us through this link:

www.ETLlearning.com/contact-us

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Early Learning Program

CD-ROMs – Early Learning Program, English-Time™, and Learning Math with Albert

Please note that all the game scoring data and login/register information are saved in the local host directory. When a user deletes the “cookies history” through the Internet browser (see picture), all the game data will be automatically removed. This might incur repeated registration problem and the loss of game scoring data.

Early Learning Program – CD-ROMs verification:

The verification of CD-ROMs, with the serial numbers provided, is only required for the first time on any computer. The CD-ROMs can be registered on up to three computers.
There are two common problems:
  1. You are asked to input the serial number every time you insert a CD-ROM on the same computer.
  2. When you input the serial number, you see a message that the serial number has been registered on three computers already.
The above usually happens when the ‘local storage’ setting in Adobe Flash Player is set to ‘zero’. To change the settings, follow these simple steps:
  1. Go to Adobe Flash Player
  2. Right click on Verification page
  3. Choose “Setting”
  4. Go to “Local Storage”
  5. Set the “Local Storage Size” to Unlimited
  6. Uncheck “Never Ask Again”
  7. Click “Close”

Please note that the serial number is case-sensitive and must be entered exactly as shown on the CD-ROMs.

You are required a minimum of Flash Player version 8 or above to play the CD-ROMs. You can upgrade your system’s Flash Player at http://get.adobe.com/flashplayer/.

If you need further assistance, please contact your local distributor through this link:

www.ETLlearning.com/contact

Download Early Learning Program Parent’s Guide (Thai version) Here

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Learning Math with Albert

CD-ROMs – Early Learning Program, English-Time™, and Learning Math with Albert

Please note that all the game scoring data and login/register information are saved in the local host directory. When a user deletes the “cookies history” through the Internet browser (see picture), all the game data will be automatically removed. This might incur repeated registration problem and the loss of game scoring data.

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A Child’s First Library of Values

User Guides:

A Child’s First Library of Values (Values)

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